Home Breakcrum Terms & Conditions

1. Detailed description of goods and/or services

Model Railroad is a business in the retail industry that retails models.

2. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way Post / Courier (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Export restriction (Optional)

The offering on this website is available to South African clients only

4. Return and Refunds policy

The provision of goods and services by Model Railroad is subject to availability. In cases of unavailability, Model Railroad will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

5. Customer Privacy policy

Model Railroad shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer into the Model Railroad bank account, the details of which will be provided on request

7. Credit card acquiring and security

Credit card transactions will be acquired for Model Railroad via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details

Customer details will be stored by Model Railroad separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

9 Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Model Railroad takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Model Railroad chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Model Railroad may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information

This website is run by Model Railroad (close corporation) based in South Africa trading as Model Railroad Specialists and with registration number CK 2005 111 871 23 and Mr Michael Trow (Owner).

14. Model Railroad contact details

Email: info@modelrailroad.co.za Telephone: 021 761 3070